Frequently Asked Questions
Objections answered, so you can move forward with confidence. Outcome-based automation for franchises and logistics.
Why should I choose customized software over a cheaper off-the-shelf app?
Off-the-shelf software solves the average problem. If your operation is genuinely average, SaaS works. But the businesses that come to us share a pattern: spreadsheets glue the gaps, staff time absorbs the friction, and the operation has outgrown what any single SaaS tool can solve. Customized software is the right call when the cost of working around SaaS exceeds the cost of building systems that fit your business.
Are you a South African software developer? Do you work with clients outside South Africa?
Yes. TailorMadeTech is a South African software developer based in South Africa, building customized software, business systems, and mobile apps for clients locally and abroad. Discovery calls, scoping, and delivery happen remotely, so location is rarely a constraint.
Do you build mobile apps as well as web systems?
Yes. We build mobile apps for iOS and Android alongside the systems they connect to — driver apps for logistics fleets, field-staff apps, franchisee and customer apps. Mobile apps and the web-based system behind them are designed together, so data, auth, and workflows stay consistent end to end.
Is your security really enterprise-grade?
We build on Supabase, which runs on AWS and GCP with Row-Level Security at the database layer and TLS in transit. Your data is isolated by tenant via RLS policies. The same pattern is used by regulated SaaS platforms globally. Specific deployment details available on request.
What does the ROI actually look like?
Depends on your operation. For QSR franchisees, automated daily reconciliation across 20+ outlets has eliminated more than 20 hours of manual back-office work per week. For logistics fleets, predictive maintenance scheduling (tire rethreading at the 4mm sweet spot, for example) can save R30,000 to R50,000 per vehicle per year on a 20-vehicle fleet, modelled. We model your specific case during the discovery call.
Will my team need a manual to use the systems and mobile apps?
No. We automate the boring stuff behind the scenes so your managers can focus on the business. If they can use WhatsApp, they can use our systems and mobile apps.
What happens after the discovery call?
Depending on the track, we either begin hands-on setup of an existing platform, or provide a scoping architecture phase for customized software builds. You receive a clear breakdown of your operational leaks, the systems and mobile apps needed, and the projected ROI.